Refund Policy

Our Refund Policy was last updated on 08/10/2026.

Thank you for shopping at SecRoles.com.

The following terms are applicable for any products that you have purchased from us.

Eligibility for Refunds

We offer refunds only in these cases:

If the service is not delivered as promised due to an error on our end.
If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.

Refund requests must be made within 30 days of the payment date. Requests made after this period will not be eligible for a refund.

Refunds will not be granted under the following conditions:

If you change your mind after purchasing a subscription or service.
If you cancel your subscription. Cancelling stops future renewals, and you keep access until the end of the period you paid for.
If you fail to use the service during the subscription period.
If the issue is caused by third-party software or tools not affiliated with our platform.

To request a refund, please follow these steps:

Contact our support team at [email protected].
Provide your payment receipt, order ID, and a detailed explanation of the issue.
Our team will review your request and respond within 3-5 business days.
If your request is approved, the refund will be processed to your original payment method within 7-10 business days.

If you have any questions about this Refund Policy or require assistance, please reach out to us: