Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

About the Team

The Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) provides expert security advisory services to Sales, Pre-Sales, Customers, and Partners. The team serves as the single point of contact for all security, privacy, and compliance-related customer engagements within the Genesys Cloud Business Unit.

Role Summary

We are seeking an experienced Senior or Principal Cloud Security Architect to join the Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) as a technical Security Subject Matter Expert (SME). This is a hands-on, customer-facing technical security role, not a compliance or GRC position. You will work closely with Sales, Engineering, Product Security, and Architecture teams to support consulting, customer audits, security assessments, technical reviews, executive briefings, and evidence-based engagements for Genesys Cloud.

As one of the team's technical security SMEs, you will apply your expertise in cloud security, AI security, and security controls to explain and defend the Genesys Cloud security, privacy, and compliance posture. You will interpret technical evidence, respond to complex security inquiries, defend security contractual terms, and engage directly with customers, partners, auditors, and executive stakeholders within the APAC region.

This role is highly consultative and requires excellent English communication and presentation skills. You will regularly represent Genesys Cloud during customer executive briefings, security workshops, webinars, conferences, partner events, and industry forums. You must be comfortable presenting complex technical security concepts to audiences ranging from security practitioners and architects to CISOs, CIOs, and other senior executives, both remotely and in person, to any of our global customers.

Key Responsibilities

• Lead customer-facing security discussions with customers, prospects, partners, auditors, and internal stakeholders on Genesys Cloud architecture, penetration testing, vulnerability management, remediation, privacy, compliance, and AI security.
• Provide technical consulting that maps Genesys Cloud security capabilities and controls to customer security, regulatory, and risk management requirements.
• Develop, validate, and present technical evidence demonstrating the effectiveness of controls across identity and access management, encryption, key management, network security, logging, monitoring, incident response, application security, AI security, and secure software development.
• Deliver technical deep dives, security workshops, and executive briefings for audiences ranging from security practitioners and auditors to CISOs, CIOs, and senior business leaders.
• Own complex customer security, privacy, and compliance matters and contractual security negotiations.
• Represent Genesys at strategic customer engagements, partner events, conferences, webinars, and industry forums across APAC, contributing to external security thought leadership.

This Role Offers

• A highly technical, customer-facing Cloud Security Architect role within a global Centre of Excellence.
• Collaboration with Engineering, Product Security, Architecture, Privacy, Compliance, and AI teams.
• Exposure to complex enterprise cloud environments and leading global customer security organisations.
• The opportunity to shape customer trust in Genesys Cloud and its AI capabilities through technical assurance, executive engagement, and industry representation.

Minimum Qualifications

• Expert-level experience designing, implementing, assessing, or defending security architectures and controls for enterprise cloud or SaaS platforms.
• Strong hands-on experience with AWS security, cloud-native architectures, distributed systems, and DevSecOps practices.
• Strong vulnerability-management and application-security expertise, including penetration testing, secure SDLC, CI/CD security, SAST, DAST, SCA, container security, Infrastructure as Code security, remediation, and risk-based prioritisation.
• Proven experience with AI technologies and AI security, including generative AI, large language models, AI governance, AI risk management, and emerging Frontier AI threats to AI-enabled platforms.
• Experience interpreting and defending technical security evidence, architecture diagrams, policies, penetration testing results, and other security artefacts.
• Proven experience leading customer security assessments, technical workshops, executive briefings, and discussions with enterprise customers, auditors, and engineering teams.
• Ability to communicate complex security topics clearly to both technical and executive audiences, supported by excellent analytical, consulting, writing, and presentation skills.
• Professional fluency in English and willingness to travel internationally as required.

Nice-to-Have Qualifications

• Hands-on experience with Terraform, AWS CloudFormation, or similar Infrastructure as Code technologies.
• Experience securing microservices and cloud-native applications.
• Experience with security automation, detection engineering, or modern Security Operations.
• Professional speaking experience at conferences, webinars, customer events, or technical forums.
• Relevant certifications such as AWS Certified Security – Specialty, CISSP, CCSP, or equivalent.
• Experience supporting regulated industries such as financial services, healthcare, government, or critical infrastructure.
• Fluency in an additional language, preferably Japanese or Korean.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.