Watch Team Analyst

Job Description

As a member of the Operations Watch Team, this role provides 24x7x365 real-time analysis of events and incidents on the Clients’ Enterprise Network. The position serves as a team consultant to the Operations Watch Officer, using IT service management tools to monitor, detect, and take immediate action on network events to ensure mission readiness.
The Candidate shall use Event Management Tools, BMC Remedy, SharePoint, and Service Operations tools to perform this task. The candidate will be expected to perform troubleshooting to support networking, servers, and applications incident support. The candidate will be expected to create Daily Turnover Logs entry in accordance with SOPs.

JOB DUTIES AND RESPONSIBILITIES

Monitor, detect, and take immediate action on events and incidents as they occur on the network.

Identify problems and take appropriate actions based on Operations Watch Team operating procedures.

Create formal reports and assign work requests to the proper group.

Collect and analyze events and incidents from multiple sources, correlating information between IT management tools.

Advise the Operations Officer on the best business processes to achieve desired results.

Manage, track, and file all information that the Client receives and produces.

Assist in the creation and distribution of on-demand Situation Reports.

Create a Daily Turnover Log entry in accordance with Watch SOPs.

Serve as an action officer with knowledge of Cyber Incident response, event management, incident management, and change management.

Organize all client data based on team procedures.

Filer information quickly and easily to gain important information necessary for the Client to make decisions.

Provide Watch Team reports as needed.

Provide Executive level Watch Team briefings on behalf of the client.

Education and Background

• Required Certifications: IAM Level I (CAP, CND, Cloud+, GSLC, or Security+ CE, HCISPP)
• At least 3 years of demonstrated experience working on an operations staff, assisting the Watch Team Lead in gathering information, tracking incidents, and assisting with reports as required.
• Background in IT business processes and cyber incident response.

Years of Experience

At least 3 years of demonstrated experience working on an operations staff, assisting the Watch Team Lead in gathering information, tracking incidents, and assisting with reports as required

Required Skills

• 3 Years related Watch Analyst experience.
• Proficiency with ITSM tools such as BMC Remedy, SharePoint, and event management systems.
• Knowledge of troubleshooting methodologies for networking, servers, and applications.
• Ability to work in a high-pressure, 24x7x365 shift-based environment.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills
• Ability to follow policies and procedures

Preferred Skills

• Familiarity with ITIL v4 framework.
• Experience working directly with military leadership in an operational capacity.
• Experience with Remedy ticketing system.

Working Conditions

• Environmental Conditions: General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Contractor site with 0-10% travel possible. Possible off-hours work to support releases and outages.
• Strength Demands:10 lbs. maximum lifting, occasional lift/carry of small articles.
• Physical Requirements: Occasionally required to stand; frequently required to walk and sit. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Continually required to talk or hear. Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

• Happy-Be Infectious.Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful -Be Supportive.Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest -Be Trustworthy.Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble -Be Grounded.Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry -Be Eager.Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle -Be Driven.Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.