Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.
Interested to find out more about us? Check out:
www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Job Function Description:
As a SOC Senior Security Engineer at Cyara, you will lead our operational defense through advanced monitoring, incident response, and threat eradication. You will be responsible for optimizing our security stack (SIEM, EDR) and refining detection logic to drive continuous improvement across the Cyara portfolio.
You will be responsible for:
- Security monitoring & alert triage – Reviewing SIEM/EDR alerts, separating real threats from noise, and prioritizing incidents.
- Incident response & containment – Investigating security incidents, isolating affected systems, eradicating threats, and coordinating recovery.
- Threat detection & use-case tuning – Creating, tuning, and maintaining detection rules to improve signal quality and reduce false positives.
- Threat intelligence ingestion & analysis – Consuming intel feeds, analyzing indicators, and operationalizing intel into detections and blocks.
- Endpoint security operations – Managing EDR agents, responding to endpoint alerts, and performing live response or forensics when needed.
- Identity & access monitoring – Detecting suspicious logins, privilege escalation, lateral movement, and account misuse.
- Log management & SIEM operations – Ensuring critical logs are collected, normalized, retained, and searchable for investigations and compliance.
- Security tooling operations – Maintaining and integrating security tools (SIEM, SOAR, EDR, email security, CASB, etc.).
- Metrics, reporting & continuous improvement – Tracking KPIs (MTTD, MTTR, false positives), post-incident reviews, and process improvements.
Let’s talk about your skills/expertise:
- Bachelor’s degree in Computer Science, Information Security, or a related field; advanced degree preferred.
- Minimum of 8 years of experience in information security, with a demonstrated focus on Security Operations Center (SOC) operations, Incident Response, and Threat Hunting.
- In-depth knowledge of MITRE ATT&CK, NIST Incident Response Framework (NIST SP 800-61), and other security frameworks.
- Extensive experience with SIEM and EDR platforms, including architecture, log ingestion strategies, and advanced detection rule tuning to minimize false positives.
- Extensive experience with cloud computing platforms, particularly AWS, with specific expertise in cloud-native security tools (e.g., GuardDuty, CloudTrail, Security Hub) and investigating cloud-based threats.
- Proven experience in developing and implementing Incident Response playbooks, runbooks, and SOPs to standardize triage and containment efforts.
- Knowledge and experience with monitoring and developing security controls for AI/ML infrastructure, including detecting adversarial attacks on AI models or unauthorized AI usage.
- Deep experience as a senior member of a security operations organization with responsibility for managing the full lifecycle of security incidents (identification through eradication).
- Strong analytical and problem-solving skills with the ability to perform root cause analysis and forensics on complex security incidents.
- Excellent communication skills, with the ability to clearly articulate threats, risks, and incident details to technical and non-technical stakeholders.
- Relevant certifications such as CompTIA Security+, CSA, AWS Certified Security - Specialty, or CISSP are highly desirable.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid