True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence.
Job Responsibilities
Serves as shift-level operational leadership on the watchfloor to maintain continuity, quality, and timely decision-making. Ensures proper triage, escalation, and coordination during incidents and surge conditions. Maintains discipline in shift handoffs, reporting, and operational communications. Acts as the control point for the watch team to keep operations stable.
- Lead shift operations (triage, assignment, escalation, shift handoff quality).
- Enforce incident handling standards and ensure timely escalation.
- Coordinate with SOC Team Lead and other teams during high-priority events.
- Validate shift reporting inputs and maintain watchfloor documentation discipline.
- Ensure operational readiness (coverage, procedures, adherence to runbooks).
- Support continuous monitoring posture and response coordination
Job Qualifications
- Bachelor’s degree is required.
- 3+ years supervisory experience.
- Substantial security experience.
- Any 1 of: CASP, CCSP, SSCP, GMON, GCIH, GCIA, GECD AND required cert(s) from the specified DoD 8570 CSSP track list.
- 6 years equivalent experience may be considered in lieu of one certification.
- Active Secret clearance may be required.
- Strong communication skills when collaborating with co-workers and willing to be on-site will be requirements.
We’re actively searching for talented and expereinced professionals who are ready to experience the True Zero difference. As a True Zero team member, you'll enjoy:
- Competitive salary, paid twice per month
- Best in class medical coverage
- 100% of medical premiums covered by True Zero
- Company wide new business incentive programs
- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
- 3 weeks of PTO starting + 11 Paid Holidays Annually
- 401k Program with 100% company match on the first 4%
- Monthly reimbursement of Cell Phone and Home Internet costs
- Paternity/Maternity Leave
- Investment in training and certifications to broaden and deepen your technical skills