About Bolster
Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been breached and hope you can detect it. We leverage the power of AI to apply deep learning, computer vision, and natural language processing to identify criminal intent on millions of web pages daily. We tirelessly monitor the Internet to find malicious web pages that could cause harm and remove them. We empower companies to take back control of the Internet by continuously eliminating the threats that threaten their business, customers, and brand.
We are just getting started, and the future could not be more exciting. We’re growing the team in all functions as we transition from a small start-up into the next phase of our journey. We are looking for A-list talent who will have a meaningful impact, solve new challenges, and take ownership of the future of Bolster. If this is you, apply and join our team!
About Role
Bolster.ai is seeking a
Senior Manager for the Trust & Safety team with over 10+ years of experience, including a minimum of 7 years in managing support, trust & safety or cybersecurity teams.
As a Trust & Safety manager, you will lead and manage the SOC operations. Your team will be responsible for maintaining customer data quality, training AI models, and suspending phishing and fraud on the web, social media, and app stores across the internet. You are metrics-driven and focused on implementing strategies that help support Bolster's expanding customer base. You will contribute directly to the growing capabilities of our industry-leading AI-based products.
This role goes beyond traditional SOC operations and requires expertise in identifying, analyzing, and mitigating external threats such as phishing, impersonation, and online brand abuse.
Responsibilities
- Lead and manage the SOC's Security Operations Center (SOC)'s India Team.
- Oversee the day-to-day operations of the team and work with stakeholders across the org to ensure continuous updates.
- Develop and implement strategies for hiring, training, and retaining cybersecurity talent.
- Build a metric-driven organization to support Bolster's customers.
- Oversee customer support related to security incidents, ensuring timely and effective resolution.
- Collaborate with internal and external stakeholders to maintain smooth team operations.
- Hands-on leader who can get into details to solve a problem.
- Digital Risk Protection (DRP) and brand abuse detection.
Required Skills / Qualifications
- 10+ Years of experience in Trust & Safety or similar roles.
- Minimum of 7 years of experience managing 24x7 support / trust & safety / cyber security teams (Mandatory).
- Strong leadership skills with a proven track record of building and managing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to effectively engage with technical and non-technical stakeholders.
- Ability to think strategically and analytically, with a proactive approach to problem-solving.
- Build and foster an inclusive, collaborative, integrated team by soliciting feedback and encouraging open communication.
- Experienced with case management ticketing systems and workforce management programs.
- Strong technical skills in cybersecurity and ability to learn new technologies and systems quickly.
Why Bolster
Bolster builds a next-generation AI-powered fraud prevention and brand protection platform designed to detect and eliminate phishing, impersonation, and online scams at internet scale. Our platform protects enterprises from external digital threats across websites, social media, mobile apps, messaging platforms, and the dark web—helping organizations safeguard their brands and customers from rapidly evolving cyberattacks.
Bolster is trusted by leading global enterprises and Fortune 500 companies that rely on our technology to detect and automatically take down phishing and impersonation attacks in real time.
Our team brings deep cybersecurity expertise with decades of combined experience across leading technology and security organizations. Bolster is backed by leading investors including M12 (Microsoft’s venture fund), Thomvest Ventures, and Crosslink Capital, helping accelerate innovation in AI-driven threat protection.
Our AI and machine learning technology uses deep learning, computer vision, natural language processing, and large-scale threat intelligence to detect malicious infrastructure and automate takedowns with high accuracy and speed.
We also extend our technology to the broader community through CheckPhish (https://checkphish.ai) — a free phishing and scam detection tool used by millions of security researchers, organizations, and consumers worldwide. The platform helps identify fraudulent websites and contributes valuable threat intelligence to strengthen Bolster’s detection models.
**PLEASE NOTE THAT THIS ROLE REQUIRES IN OFFICE COLLABORATION/ATTENDANCE 3X A WEEK ****