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Hi, I'm Dave Dowe, Senior Manager of Security Engineering at Jane. I've been here for two years, and I lead the team that keeps our platform secure - from incident response to cloud security to the operations that hold it all together.
Security Operations is the frontline of our security program. We're the first point of contact when teams have questions, the ones monitoring alerts and triaging incidents, and the people on-call when things go sideways. This role matters because security doesn't work if it feels like an obstacle. It only works when engineering and security teams trust each other, communicate openly, and solve problems together. You'll also experiment with AI and automation to reduce toil and amplify your impact.
That's what I'm looking for in this hire - someone who sees security as partnership, not gatekeeping. Someone who can own a security service desk, monitor and action alerts across our tooling stack, and participate in on-call rotations while genuinely caring about the teams they're supporting. You'll work with clarity and empathy, build trust through follow-through, and help make security feel like something teams want to engage with.
In this role, you'll own defined security operations tasks independently while collaborating closely with our Enterprise Security and Cloud Security engineers.
Reduce operational toil by experimenting with AI and automation in security workflows, building simple tools that make your team's work easier, and sharing what you learn - wins and failures alike - so the whole team gets better.
Build trust across engineering and cloud teams by responding to security requests with genuine care, clear communication, and reliable follow-through - so teams come to you early because they know you'll listen and help.
Own alert triage and incident response with thoroughness and accuracy, ensuring security findings are investigated quickly, escalated at the right time to the right people, and documented clearly for the whole team to learn from.
Keep our security tools healthy and tuned by maintaining configurations, updating runbooks based on real experience, and proactively identifying issues before they create alert fatigue or miss real threats.
Collaborate in incident response by managing on-call shifts smoothly, resolving what you can independently, escalating thoughtfully, and treating every incident as a chance to learn and improve how we work together.
2 - 4 years in security operations, SOC analyst, incident response, or similar hands-on security role, with a track record of taking ownership and growing your skills.
Hands-on experience writing detection rules, investigating alerts, and tuning for signal over noise - you know how to distinguish a real threat from alert fatigue.
Security fundamentals including attack patterns, MITRE ATT&CK framework, incident response procedures, and log analysis.
Basic cloud security understanding with hands-on experience in AWS, Azure, or GCP - you understand IAM, security groups, logging, and basic cloud security posture.
Strong written and verbal communication skills, plus genuine collaboration skills that build trust, deliver challenging findings constructively, and make people want to work with you on security.
If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.
Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.
We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.
Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We’re proud of what we’ve built and quick to admit what we don’t know yet. We listen, learn, and adjust as we go.
We’re also embracing the possibilities of AI, using it to work smarter, improve our systems, and create even better experiences for our customers and our team.
Our goal isn’t just delivery, it’s delight. We move quickly, communicate openly, and solve real problems together. If you’re energized by ambiguity, motivated by impact, and eager to learn with others, you’ll thrive at Jane.
At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $98,400 to $147,600. While that is a large range, it is intentional. It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.
Most new hires join at the accomplished stage, which for this role represents an annual salary of $116,900. A starting salary below this typically indicates a candidate with strong potential who is still developing key skills. Salaries above this usually apply to existing team members who have made a significant impact and bring deep Jane-specific knowledge.
We believe in paying for growth. You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.
Paying clearly is one of our compensation fundamentals. Watch this short video to learn how our salary bands are set. You’re also encouraged to ask questions about compensation at any point during the interview process.
We also offer a comprehensive benefits package. You can learn more about it here!