WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join Us

Cybersecurity is at the heart of everything we do. As a Privilege Identity & Access Operations Administrator (Lead), you will play a critical role in safeguarding our systems and data from cyber threats. You’ll be part of a fast growing, high impact team driving the bank’s Privileged Access Management (PAM) transformation—learning cutting edge tools, enhancing hands on technical skills, and supporting real time security operations.

If you’re passionate about access security, automation, enterprise technology, or building a strong foundation in cybersecurity, this is the place to grow.

Job Summary

We are looking for several Privileged Identity Administrators to support daily operations for privileged accounts across various technology platforms. In this role, you will ensure the availability, security, and health of privileged identities in both production and non‑production environments.

You will manage end‑to‑end lifecycle processes—from account creation to deactivation—while ensuring strong compliance with organisational and regulatory requirements. You will also support incident handling, troubleshooting, and collaboration with engineering and security teams.

This position operates in a 24×7 rotational shift model to ensure continuous support for the bank's global operations.

Key Responsibilities

1. Account Lifecycle Management

• Create, modify, disable, and delete privileged accounts in line with established policies and standards.

• Manage credential vaulting and ensure proper removal of credentials from systems and password vaults.

• Maintain accurate and up‑to‑date identity records throughout the account lifecycle.

2. Access Rights & Policy Compliance

• Assign access permissions following the principle of least privilege.

• Enforce PAM policies to meet regulatory and internal security standards.

• Support periodic access validation and reviews.

3. Authentication & Authorization

• Implement, troubleshoot, and maintain authentication mechanisms such as passwords, MFA, and other identity technologies.

• Resolve authentication or login issues related to privileged accounts.

4. Privileged Access Management Operations

• Manage privileged accounts, including service accounts, admin accounts, and emergency accounts.

• Support key PAM processes such as session monitoring, credential rotation, and privileged account hygiene.

• Assist in maintaining enhanced controls to prevent misuse or unauthorized access.

5. Audit, Reporting & Compliance

• Maintain logs, evidence, and activity records for audits and compliance reviews.

• Support internal and external auditors by providing required documentation.

6. Incident & Issue Resolution

• Collaborate with infrastructure, security, and application teams to resolve issues such as:

  • Password failures

  • Access discrepancies

  • Unauthorized access alerts

  • Compromised account handling

• Participate in incident investigations involving privileged accounts.

7. Documentation & Knowledge Maintenance

• Create and update procedures, runbooks, and system documentation.

• Ensure operational knowledge is kept current and shared across the team.

8. Shift Operations

• Provide 24×7 support through a rotating shift model.

• Ensure responsive support for BAU activities, projects, and urgent production needs.

9. Shift Operations Management (for lead role)

• Manage the end-to-end onboarding and offboarding of systems with rigorous adherence to procedural standards and Privileged Identity integration.

• Lead shift roster creation and resource planning efforts to provide continuous 24/7 operational support and optimize team performance.

Requirements

Qualifications

• ITE, Diploma, or Degree in IT, Cybersecurity, Computer Science, or related fields.

Experience

• At least 5 years in user access management, IT security, system administration, and shift operations management for senior staff.

Technical Knowledge

• Identity lifecycle management

• IAM and PAM best practices

• Authentication & authorization technologies (e.g., LDAP, SAML, OAuth)

• Password vaults and privileged account tools

• Security policies, risk management, and regulatory expectations

Skills

• Strong troubleshooting skills for authentication or access-related issues

• Clear communication with technical and business stakeholders

• Ability to work under pressure in a regulated environment

• Multi‑tasking and prioritisation across operational demands

Soft Skills

• Clear communication with both technical and non‑technical stakeholders.

• Strong ownership mindset with focus on reducing non‑compliance and improving control maturity.

• Ability to work independently in a fast‑paced, high‑risk, regulated environment.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.