This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operations Safety Analyst / Trust & Safety in United States.

This role focuses on protecting student well-being by reviewing and analyzing online activity to identify situations where intervention may be needed. You will play a critical part in detecting risks such as bullying, self-harm, violence, or abuse, and ensuring timely escalation to appropriate school contacts. The position requires strong attention to detail, sound judgment, and the ability to make fast, accurate decisions in high-volume, sensitive environments. You will communicate critical information clearly and professionally to school representatives and support rapid response actions. Working remotely within a 24/7 operational structure, you will contribute to a mission-driven team dedicated to student safety. This is a highly impactful role where analytical thinking and emotional resilience directly support real-world outcomes.

Accountabilities:

Review and analyze student online activity to identify potential safety risks requiring intervention
Ensure timely and accurate escalation of incidents to designated school district contacts and emergency responders
Communicate sensitive and time-critical information via phone, email, and written reports in a professional manner
Record detailed incident notes and documentation in CRM systems such as Salesforce
Apply judgment and established guidelines to determine appropriate actions for student safety situations
Audit and review decisions made by peers to ensure accuracy and consistency across the team
Identify trends and patterns in data to support continuous improvement of decision-making processes
Collaborate with leadership to refine operational procedures and improve response workflows
Operate independently while maintaining high accountability for individual performance and outcomes
Maintain focus and efficiency while processing large volumes of sensitive content

Requirements:

Experience in crisis management, trust & safety, content moderation, child advocacy, or related fields
Strong ability to analyze and interpret large volumes of information quickly and accurately
High comfort level communicating sensitive or critical information across phone, email, and written formats
Experience using web-based and desktop tools such as Salesforce, Slack, or similar platforms
Strong reading comprehension and attention to detail, with the ability to process extensive content
Ability to work independently in a remote environment with minimal supervision
Emotional resilience and professionalism when handling sensitive or graphic content
Strong sense of ownership, accountability, and commitment to high-quality outcomes
Ability to manage long periods of focused, uninterrupted work
Spanish language fluency is a plus

Benefits:

Fully remote-first work environment across the United States
Flexible PTO policy with generous paid time off options
Comprehensive health insurance including medical, dental, and vision coverage
Coverage includes mental health support, fertility benefits, and virtual care access
401(k) plan with immediate vesting and employer contributions
Health savings and flexible spending account options with company contributions
Paid parental leave and additional employee support programs
Employee assistance program including financial and legal resources
Team recognition programs, bonuses, and engagement events
Inclusive and mission-driven workplace culture focused on safety and impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Operations Safety Analyst / Trust & Safety

Accountabilities:

Requirements:

Benefits:

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