Knak is a mission-driven company

Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is...

Empowering people to be creative.

That’s why Knak exists.

We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.

Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand.

Oh, and we have a bit of fun while doing it, too!

The Role

We’re looking for a Manager, Security & IT to lead Knak’s security and compliance programs while overseeing the company’s internal IT operations and support function.

This role is first and foremost a security and compliance leadership position. You’ll serve as Knak’s subject matter expert on security frameworks, governance, risk management, and organizational security practices. At the same time, you’ll manage the operational IT function by overseeing priorities, workflows, vendors, and team support to ensure employees have a secure and reliable technology experience.

You do not need to be the most technical IT expert in the room. Instead, we’re looking for someone who can lead with strong judgment, prioritize effectively, drive accountability, improve processes, and partner cross-functionally to scale secure operations across the business.

This role will directly manage the IT function and act as the bridge between security, compliance, and day-to-day IT operations.

Your Responsibilities

Security & Compliance Leadership

Lead and evolve Knak’s security and compliance programs across the organization
Own security frameworks and compliance initiatives including SOC 2 and ISO27001
Oversee continuous control monitoring, remediation tracking, audit readiness, and compliance reporting
Partner with internal stakeholders and external auditors to support successful audits and ongoing compliance efforts
Develop and maintain security policies, standards, procedures, and internal documentation
Monitor organizational security risks and provide visibility and recommendations to leadership
Support Governance, Risk, and Compliance (GRC) initiatives and ongoing program improvements

Security Awareness & Cross-Functional Enablement

Build security awareness across the company through training, education, and communication
Partner with teams across Engineering, Product, Operations, and Leadership to promote secure practices
Help drive behavior change and accountability around security and compliance responsibilities
Act as a trusted advisor on security best practices and operational risk

IT Operations Management

Manage and prioritize the day-to-day IT support function and employee technology experience
Lead and support the IT function, providing direction, prioritization, and coaching
Oversee onboarding and offboarding processes, access management, hardware provisioning, and SaaS administration
Ensure reliable operation of internal systems, collaboration tools, and core business applications
Partner with external vendors and managed service providers to support infrastructure, endpoint management, and operational needs
Help improve IT processes, documentation, and operational scalability as the company grows
Balance security best practices with employee productivity and usability

What You Should Have

3–5 years of experience in security, compliance, governance, risk management, or related operational leadership roles
Strong understanding of SOC 2 security and compliance framework.
Experience leading cross-functional initiatives and driving accountability across teams
Previous people management or team leadership experience
Ability to manage operational priorities and coordinate IT support functions effectively
Familiarity with modern workplace technologies and SaaS platforms such as Google Workspace, Microsoft 365, Okta, Slack, and Zoom
Strong communication, organizational, and stakeholder management skills
A practical, solutions-oriented approach to balancing security, risk, and business needs
Experience working in SaaS, technology, or high-growth environments

Nice to Haves

Security certifications such as CISA, CISM, Security+, or similar
Experience supporting SOC 2 or ISO27001 audits
Familiarity with endpoint management, identity and access management, or IT operations workflows
Experience working with external IT vendors or managed service providers
Exposure to scripting or automation tools such as PowerShell or Bash

What We Offer

At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers.

We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2025! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.

If this sounds like something you’re looking for, then we’d love to hear from you!

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact culture@knak.com.

At Knak, our recruitment process includes AI screening for keywords and minimum qualifications as well as video interviews which are transcribed with AI. Humans are still at the core of our decision making!

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Manager, Security & IT