IT Security Operations Analyst

Hybrid: Markham, Ontario

Job Description:

Job Description:
Position: IT Security Operations Analyst
Type: Full-Time | Permanent | Hybrid
Location: Markham, ON
Reports to: Director, Security and Infrastructure, IT

The IT Security Operations Analyst is responsible for identity and access management (IAM), backup and disaster recovery (DR), and security operations (SOC). This role ensures confidentiality, integrity, availability, and recoverability of enterprise systems while maintaining audit readiness and compliance. Conducts audits, risk assessments and responsible for ensuring the security of the organization's systems and information assets.

This role is critical, as it involves handling security data, protects against unauthorized access, use, disclosure, disruption, modification, and/or destruction. and ensuring that we remain compliant with applicable requirements.

Responsibilities

Identity and Access Management (IAM)

• Administer Active Directory and Entra ID, manage user lifecycle, RBAC, MFA, and PIM.

• Perform access reviews, resolve and restore identity issues, and maintain audit evidence.

• Conducts internal and external security audits and performs risk assessments and testing of data processing systems

• Assist with audits, compliance activities, risk assessments and data security controls.

• They will be responsible for ensuring these activities are carried out in compliance with all applicable requirements.

Backup and Disaster Recovery (DR)

• Monitor backup operations, support and perform restore testing, remediate failures, support DR testing, and maintain recovery documentation and runbooks.

• Tests and assists in creating and implementing network disaster recovery plans.

• This role has end-to-end ownership of the backup and recovery program and is responsible for ensuring its effectiveness, reliability, and compliance with all applicable requirements.

Security Operations (SOC)

• Monitor security alerts, support incident response, track vulnerabilities, and assist with threat detection and security monitoring.

• Escalate incidents and coordinate with internal teams for resolution and Support incident response.

• Investigate and respond to security incidents, including malware infections, phishing, and unauthorized access attempts.

• Collaborates with the security engineers to determine the best solution to address detected vulnerabilities

Governance, Risk, and Compliance (GRC)

• Support ITGC and audit activities, maintain evidence, ensure traceability, and align with NIST CSF and compliance requirements.

• Support development, implementation, and maintenance of security policies, standards, and procedures.

• Participate in internal and external audits; provide evidence and documentation.

Qualifications & Experience

Required:

• University graduation, college diploma, or equivalent practical experience in information technology, infrastructure, backup, or disaster recovery. 

• 5+ years experience in security operations, IAM, or infrastructure.

• Experience with AD, Entra ID, backup tools, and security platforms.

• Strong documentation and analytical skills.

Competencies:

• Business Acumen 
  Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. 

• Directing Others 
  Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Regularly provides updates to leadership on operational performance, project status, compliance matters, and key initiatives.

• Interpersonal Savvy 
  Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably 

• Problem Solving 
  Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. 

• Accountability 
  Consistently delivers quality work on time, with a strong attention to detail which ensures the accuracy of their results. Also has the mindset to be a proactive self-starter with an 'owner's mindset'. Given the critical nature of the role and its responsibility for security systems and sensitive data, maintains the highest standards of quality, diligence, and operational excellence while ensuring compliance with all applicable requirements.

Compensation
The targeted salary range for this position is $60,000 - $80,000 annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.

Ready to join the team?
We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.

Why work for us?
At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:
• Hybrid, Flexible Work Options
• Comprehensive health and dental benefits
• Employee Share Purchase Plan with company matching
• Learning and Development support tailored to you
• An inclusive, collaborative culture where your voice matters
• Fun company events that keep us connected
• Preferred rates for car rentals, hotels, phone plans and gym discounts
• Generous employee discounts on our products

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes.