Roles and Responsibilities:
- Manage and maintain IT infrastructure, including servers, networks, endpoints, and cloud services
- Administer Active Directory (AD) and Entra ID (Azure AD) – users, groups, MFA, and access policies
- Manage Office 365 email services, security, and licensing
- Perform hardware and software troubleshooting for laptops, desktops, and peripherals (Windows/macOS/Linux)
- Conduct patching, updates, and vulnerability remediation using ManageEngine
- Investigate and remediate malware and Trojan incidents using antivirus/EDR tools
- Monitor systems and servers to ensure availability and performance
- Handle India and US employee onboarding/offboarding, including device and access provisioning
- Maintain IT assets, documentation, and operational reports
- Support networking fundamentals (LAN/WAN, DNS, DHCP) and centralized access points
- Assist with endpoint security, firewall basics, and access management
Technical skills:
- Operating systems : Windows Server OS / Windows / MAC OS / Linux
- Package: Office 365, Tally, Adobe, ERP Soft, Coding Tools
- Networking: Basic Networking essentials,
- Security fundamentals: Anti-Virus (Antivirus server edition)
- Patch Management: Any Patch management tool
- Technical support: Desktops, Laptops & Server
Culture and Benefits:
- Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture.
- Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential.
- Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity.
- Wellness Empowerment: Access insurance benefits to support your well-being
- Cross-functional: Embrace diverse responsibilities and explore multiple roles.
- Learning Playground: Engage in a rich training program with ample growth opportunities.
- Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value.
- Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged.
ABOUT ZUPER
Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service.
Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually.
It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding.
Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.
So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.